A raise a ticket web part for SharePoint
People need a simple way to ask for help from the intranet. Not a full service desk, just a short form that lands in a list and shows them what they raised. Here is a web part for it.
It writes to a SharePoint list. The summary is the Title, and there are Choice columns named Category and TicketStatus plus a note column named TicketDesc for the details. The Provision-IntranetLists.ps1 script creates the Tickets list. The categories in the dropdown are set in the property pane, comma separated.
The important thing to note is that My recent tickets is scoped to the person looking at it. Each user sees only their own tickets, read straight from the same list.
The Raise a Ticket web part is part of my open source SPFx Intranet Suite, a set of web parts for a modern SharePoint intranet. Install the package once and it shows up in the toolbox under Intranet Suite.
